Help Center
Answers to common questions about getting started, building experiences, sharing them and managing your account. Can't find what you need? Reach us through the contact form at /contact.
Getting started
How do I create an account? Choose Start free, enter your details and you will be ready to build your first experience in moments. No payment details are required to begin.
What can I build with MXR? You can create Virtual Try-Ons for wearables, Spatial Try-Ons for true-to-scale 3D products, branded AR Experiences and Telepresence sessions for remote support.
Where should I begin? Start with one hero product. Create an experience, preview it on your phone and share the link with a friend. You will see how it feels in minutes.
Experiences
Which products work with Virtual Try-On? Glasses, sunglasses, hats, earrings, necklaces and other accessories worn on or near the face.
Which products work with Spatial Try-On? Anything where size and fit matter, including furniture, appliances, decor, shoes, machinery and vehicle parts.
Can AI help me set up an experience? Yes. AI Studio can write product copy, suggest campaign ideas and help you configure experiences. Always review generated content before publishing.
Can I update an experience after it is live? Yes. Changes appear everywhere the experience is shared, including buttons, links and QR codes.
Sharing & embedding
How do I add Try it on to my store? Open your experience, copy the one line of code and paste it into your product page. It works with Shopify, WooCommerce, BigCommerce, Wix, Squarespace and custom sites.
How do QR codes work? Every experience comes with a QR code you can download for packaging, print and in-store displays. Scanning it opens the experience instantly.
Can I share an experience directly? Yes. Every experience has a shareable link for email, social, chat and ads.
Do people need an app? No. Experiences open in the browser, and AR uses the capabilities already built into iOS and Android.
Telepresence
How do I start a session? Create a new session in MXR and share the session code with the people you want to join.
How do participants join? They open a browser on a phone, tablet or laptop, enter the session code and allow camera access.
How do annotations work? During a session, draw arrows, circles and notes on the live video. Annotations stay pinned to what you marked as the camera moves.
Who can join my session? Only people who have the session code. Share it only with the people you intend to invite.
Billing & invoices
Is there a free plan? Yes. Every account starts on a generous free tier.
How do paid plans work? When you are ready to grow, choose simple pay-as-you-grow usage or a revenue-partner option. Enterprise plans are also available.
Where can I find my invoices? Invoices and receipts are available in the billing section of your account settings.
How do I change or cancel my plan? You can change or cancel your plan at any time from your account settings. For enterprise agreements, reach us through the contact form at /contact.
Account & security
How do I invite teammates? Open your team settings, invite people by name and choose a role for each one.
How do I reset my password? Choose Forgot password on the sign-in page and follow the instructions sent to you.
How is my data protected? Data is encrypted in transit and at rest, with access controls and continuous monitoring. Learn more on our Security page.
How do I close my account? You can close your account from your account settings. Export anything you want to keep first.