Expert help, right at the bedside.
Connect biomedical teams, facilities staff and field engineers with remote specialists over live, annotated video. Explore medical equipment in true-to-scale 3D before it arrives.
Equipment can't wait.
Hospitals and clinics depend on complex equipment and facilities that need specialist attention. Waiting on a site visit means delays for teams and the people they care for.
Specialist field engineers are spread thin.
Phone troubleshooting misses visual detail.
New equipment is hard to plan around before it arrives.
Training on rare procedures happens too infrequently.
Support that meets you where care happens.
Built for biomedical, facilities and device teams.
Live Telepresence
On-site staff share what they see, specialists guide them live.
Spatial annotations
Point to the exact connector, panel or component with markers that stay put.
Browser join
Staff join with a code from the device already in hand.
Equipment in 3D
See devices and carts at true scale in a room before installation.
Training sessions
Run live, guided walk-throughs for teams across sites.
Access controls
Invite-only sessions and role-based permissions.
The specialist is in.
A device manufacturer's engineer can guide a hospital technician through a calibration step by step, without stepping on a plane.
- Live, annotated video sessions
- Join from any modern browser
- Encrypted in transit and at rest
- Works across hospitals, clinics and labs
How it feels.
Request help
A specialist starts a session and shares the code.
Show the equipment
On-site staff join from a browser and point the camera.
Resolve together
Live annotations guide each step to completion.
Where it helps most.
Behind the scenes of great care.
Biomedical equipment support
Troubleshoot devices with the manufacturer's experts on video.
Facilities maintenance
Guide staff through HVAC, power and plant room tasks.
Installation planning
Place equipment in a room at true scale before delivery.
Device manufacturer service
Support customer sites worldwide from a central team.
Staff training
Walk teams through new equipment with live guidance.
Multi-site health systems
Share specialist expertise across every location.
Built with care.
Healthcare environments demand discretion. MXR is designed accordingly.
Encryption
Sessions and data are encrypted in transit and at rest.
Access controls
Only invited participants can join a session.
Monitoring
Continuous monitoring keeps the platform dependable.
Enterprise option
Plans for health systems and device manufacturers.
Good questions.
Everything people ask about MXR for Healthcare.
What is MXR used for in healthcare?+
Teams use MXR for remote equipment and facilities support, installation planning in 3D and staff training. It is not a clinical or diagnostic tool.
Does staff need to install software?+
No. They join from a browser on a phone, tablet or laptop with a session code.
Who can join a session?+
Only people you invite with the session code, and access controls let you manage your team's permissions.
Can we preview equipment in our rooms?+
Yes. Spatial Try-On places true-to-scale 3D equipment in a room with AR on iOS and Android.
Is there an enterprise plan?+
Yes. Reach out through the contact form to discuss your organization's needs.
Bring the right expert into every room.
Start free and run your first guided session.
Free forever plan · No card required · Live in minutes