Expert eyes on every substation.
Field crews connect with engineers and specialists over live video with spatial annotations. Diagnose faster, train smarter and keep service flowing.
Big territory. Few specialists.
Generation sites, substations and pipelines stretch across vast service areas. Your senior engineers cannot be at every fault, and every hour of outage counts.
Specialists drive hours to see a problem first-hand.
Phone descriptions miss what the crew is seeing.
Experienced workers are retiring faster than they can be replaced.
Storm response stretches every team to the limit.
Remote expertise for the grid.
Built for crews in the field and the experts who back them up.
Live Telepresence
Crews stream what they see, experts guide every step.
Spatial annotations
Mark the exact breaker, gauge or fitting with markers that stay pinned.
Browser join with a code
Crews join from any device without installing anything.
3D asset views
Explore equipment in true-to-scale 3D for planning and training.
Training at scale
Let apprentices shadow live jobs with senior engineers.
Usage analytics
See how sessions are used across regions and teams.
The engineer rides along.
Your crew points the camera, your specialist marks the exact component, and the fix happens on the first visit.
- Annotations that stay locked to equipment
- Join from phones and rugged tablets
- Encrypted in transit and at rest
- Available around the clock
How it feels.
Open a session
The engineer starts a session and shares the code.
Show the site
The crew joins from a browser and points their camera.
Restore service
Live guidance and annotations lead to the fix.
Across the network.
Electric, water, gas and renewables.
Substation maintenance
Guide technicians through inspections and repairs remotely.
Storm restoration
Get specialist eyes on damage without the drive.
Water and wastewater plants
Support operators on pumps, valves and controls.
Renewable sites
Back up wind and solar technicians with remote experts.
Meter and service work
Help field reps resolve complex installs on the spot.
Apprentice training
Pass on hard-won knowledge before it retires.
Critical infrastructure deserves care.
MXR is built for organizations that keep communities running.
Encryption
Sessions and data are encrypted in transit and at rest.
Access controls
Invite-only sessions and role-based permissions.
Monitoring
Continuous monitoring and responsible disclosure.
Enterprise option
Plans for large field organizations.
Good questions.
Everything people ask about MXR for Utilities.
Do field crews need new devices?+
No. Crews join from the phones, tablets or laptops they already carry, through a browser.
How do annotations work for crews?+
The remote expert marks the exact component, and the marker stays pinned to it as the camera moves.
Can we use it for training?+
Yes. Apprentices can join live sessions and explore equipment in 3D.
Is it secure?+
Sessions are invite-only, with role-based access, and data is encrypted in transit and at rest.
How do we start?+
Start free with a single crew or site, then talk to us about enterprise rollout.
Back every crew with your best engineer.
Start free and run your first field session today.
Free forever plan · No card required · Live in minutes