Security
Your experiences, sessions and data deserve serious protection. Security is built into how we design, build and run MXR every day.
Last updated November 3, 2026
1. Our commitment
We treat the security of customer data as a core responsibility. We continuously improve our practices so that businesses of every size, from independent shops to industrial enterprises, can rely on MXR with confidence.
2. Encryption
Data is encrypted in transit and at rest. This includes account information, experience content, analytics and telepresence session data.
3. Access controls
Customers can manage who on their team can view and change experiences with role-based permissions. Telepresence sessions are invite-only and require a session code. Internally, access to customer data is limited to people who need it to do their jobs, and that access is reviewed regularly.
4. Monitoring and resilience
We monitor the Services continuously to detect and respond to unusual activity, and we design for availability so experiences stay live around the clock.
5. Secure development
Security is considered at every stage of building MXR, from design through review and release. We keep dependencies up to date and address vulnerabilities promptly.
6. Privacy by design
Camera-based try-ons only begin after the user grants permission and happen live in the browser. We collect only what we need to provide the Services, as described in our Privacy Policy.
7. Our people
Everyone at MXR is bound by confidentiality obligations and receives guidance on handling data responsibly.
8. Incident response
We maintain procedures to investigate and respond to security incidents. If an incident affects your data, we will notify you without undue delay and keep you informed.
9. Responsible disclosure
We welcome reports from security researchers. If you believe you have found a vulnerability, please tell us through the contact form at /contact and choose security as your topic. Give us reasonable time to investigate and fix the issue before sharing it publicly, and avoid accessing other people's data or disrupting the Services. We appreciate your help keeping MXR safe.