Terms of Service

1. Your account

You must provide accurate information when you create an account and keep it up to date. You are responsible for activity under your account and for keeping your credentials secure. If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

2. Using the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services for your business or personal purposes. You agree to use the Services in compliance with applicable law and our Acceptable Use Policy.

3. Your content

You retain ownership of the content you upload or create, including product information, images, 3D assets and copy ("Your Content"). You grant MXR a worldwide, non-exclusive license to host, store, display, reproduce and process Your Content solely to provide and improve the Services for you.

You are responsible for Your Content and confirm that you have the rights needed to use it with the Services.

4. Experiences and end users

When you publish experiences to your own customers or team members, you are responsible for providing any notices and obtaining any consents required by law, including for camera use and telepresence sessions. You agree to make your own privacy policy available to the people who use your experiences.

5. AI features

AI Studio generates suggestions such as product copy and campaign ideas. Generated content may not always be accurate or suitable. You are responsible for reviewing content before you use or publish it.

6. Plans, billing and payment

You can start on our free tier. Paid plans are billed according to the plan you choose, which may include usage-based pricing, a revenue-partner option or an enterprise agreement. Fees are described at the time you choose a plan.

Unless otherwise stated, fees are non-refundable except where required by law. You authorize us and our payment processors to charge your selected payment method for applicable fees and taxes. We may change our pricing with reasonable advance notice.

7. Our intellectual property

The Services, including our software, design, trademarks and documentation, are owned by MXR and its licensors and are protected by law. These Terms do not grant you any rights to our trademarks or other intellectual property except as expressly stated.

8. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these Terms, if your use creates risk for others, or if required by law. Where reasonable, we will give you notice and an opportunity to export Your Content.

9. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, MXR disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Spatial representations, including true-to-scale placement, are intended as visual guides and should not replace professional measurement where precision is critical.

10. Limitation of liability

To the fullest extent permitted by law, MXR will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue or data. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the twelve months before the claim arose.

11. Indemnity

You agree to defend and indemnify MXR against claims arising from Your Content, your experiences, or your violation of these Terms or applicable law.

12. Changes and contact

We may update these Terms from time to time. If changes are material, we will give you reasonable notice. Continued use of the Services after changes take effect means you accept the updated Terms. Questions about these Terms can be sent through the contact form at /contact.