Be in the server room. From anywhere.
Connect on-site technicians with remote specialists over live video with spatial annotations. Point at the exact port, cable or rack and get it right the first time.
Your experts can't be everywhere.
Branch offices, colocation cages and customer sites all need hands-on help. Sending a senior engineer every time is slow and costly. Talking someone through it on the phone is slower.
Phone support turns "the blue cable" into a guessing game.
Truck rolls for simple fixes eat budget and time.
Remote hands vary in experience from site to site.
Downtime grows while the right person is in transit.
Remote expertise, right on the rack.
Everything your team needs to resolve hands-on issues without the travel.
Live Telepresence
Crisp live video between the person on site and the expert who knows the fix.
Spatial annotations
Draw arrows and circles that stay pinned to the exact port or component.
Join with a code
On-site staff open a browser, enter a code and they are in.
3D hardware views
Share true-to-scale 3D models of equipment for training and planning.
Session analytics
See how sessions are used across sites and teams.
Access controls
Roles and permissions keep sessions with the right people.
Point at it. Fixed.
Your specialist sees what the technician sees and marks the exact spot. No more "left a bit, no, the other one."
- Annotations that stay put as the camera moves
- Works on the phone already in their pocket
- Join from a browser with a simple code
- Encrypted in transit and at rest
How it feels.
Start a session
Your expert creates a session and shares the join code.
See the site
The on-site tech joins from a browser and points their camera.
Guide the fix
Annotate live, walk through the steps and close it out.
Built for real IT work.
From the help desk to the data hall.
Data center remote hands
Guide colocation staff through swaps and re-cabling precisely.
Branch office support
Fix network and AV issues without sending someone across the country.
Managed service providers
Support client sites with a senior engineer on every call.
Hardware deployments
Walk installers through rollouts step by step.
New technician training
Shadow live jobs and practice on 3D equipment models.
Vendor escalations
Bring a specialist into the room in seconds.
Built for sensitive environments.
IT teams hold the keys. MXR treats every session accordingly.
Encryption
Sessions and data are encrypted in transit and at rest.
Access controls
Invite-only sessions and role-based permissions.
Monitoring
Continuous monitoring keeps the platform healthy.
Responsible disclosure
Report vulnerabilities through our contact form and we will respond quickly.
Good questions.
Everything people ask about MXR for Information Technology.
Does the on-site person need to install anything?+
No. They open a browser on their phone or laptop, enter the session code and join.
Do annotations stay on the right spot?+
Yes. Spatial annotations stay pinned to what you marked, even as the camera moves.
Can we use this with managed service clients?+
Yes. Share a code with anyone on site and bring them into a guided session.
Is the session secure?+
Sessions are invite-only, and data is encrypted in transit and at rest.
How do we try it?+
Start free, run your first session and see how it fits your support workflow.
Put your best engineer on every site.
Start free and run your first remote session today.
Free forever plan · No card required · Live in minutes